Privacy Policy – Spanglish Languages and Culture
Spanglish Languages and Culture ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We are the data controller of the personal data you provide to us when you use our services through our website or in person.
1. Who We Are
Spanglish Languages and Culture provides Spanish and English language learning services in-person and online. You can contact our Data Protection Officer (DPO) using the contact form available at the bottom of each page on our website.
2. What Personal Data We Collect
Information You Provide:
When you register for a class, language event, or request information, we collect:
- Full name
- Email address
- Phone number (if provided)
- Payment details (via our payment processor)
- Any additional information you voluntarily share when booking or corresponding with us
Information Collected Automatically:
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device and operating system
- Referral source (e.g., search engine or link)
- Usage data (pages visited, time on site, etc.)
We collect this data via:
- Cookies
- Log files
- Web beacons, tags, and pixels
You can learn more about cookies and how to disable them at: www.allaboutcookies.org.
3. How We Use Your Personal Information
We use your personal data to:
- Provide our language learning services
- Process payments and confirm bookings
- Communicate with you about your sessions or events
- Respond to enquiries
- Improve our website and services
- Comply with legal obligations
- Send marketing updates, only if you’ve opted in
4. Legal Basis for Processing
We process your personal data under one or more of the following lawful bases:
- Contractual necessity: To provide the services you request
- Legitimate interests: For service improvement and communications
- Consent: For marketing communications (you can withdraw consent anytime)
- Legal obligation: To comply with legal or regulatory requirements
5. Sharing Your Information
We only share your data with trusted third parties to help deliver our services:
- Payment processors, such as SumUp, for secure transactions
- Email services to send communications and confirmations
- Analytics providers, like Google Analytics, to monitor website performance
These providers are contractually obligated to handle your data securely and only for the purposes we’ve specified.
We may also share your information:
- To comply with applicable laws or lawful requests (e.g., court orders)
- To protect our legal rights or prevent fraud
6. International Transfers
Some of our service providers may be located outside the UK or European Economic Area (EEA). In such cases, we ensure your data is transferred only to countries that provide an adequate level of data protection or under legally approved data transfer mechanisms, such as Standard Contractual Clauses.
7. Your Rights Under the UK GDPR
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data ("right to be forgotten")
- Restrict or object to processing in certain circumstances
- Withdraw your consent where processing is based on consent
- Request data portability (to receive your data in a usable format)
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you're unhappy with how we process your data (www.ico.org.uk)
To exercise any of your rights, please contact us via our website contact form using the contact form available at the bottom of each page on our website.
8. Data Retention
We retain your data only as long as necessary to provide our services and comply with legal obligations. Once no longer needed, your data will be securely deleted or anonymised.
9. Changes to This Privacy Policy
We may update this policy occasionally to reflect changes in our practices or legal obligations. We encourage you to review this policy periodically. The “Last updated” date at the bottom indicates the most recent version.
10. Contact Us
If you have any questions about this Privacy Policy, or wish to exercise your data rights, please contact us through the contact form available at the bottom of our website. You can also contact us via email to spanglish-lc@outlook.com.
Last updated: 01 July 2025